Question 1

When is NearPlug launching?

Accepted Answer

We launch in Lagos first. Join the waitlist and we’ll let you know the moment NearPlug goes live in your area.

Question 2

Is NearPlug free to use?

Accepted Answer

Yes. Buyers and vendors can use NearPlug for free — no listing fees, no commission on transactions.

Question 3

How are vendors verified?

Accepted Answer

Every vendor verifies their phone number via SMS and email. Vendors who pass an additional review get a Trusted Vendor badge.

Question 4

Do I need to share my phone number?

Accepted Answer

Never. All chat happens inside the app, so your personal number stays private.

Question 5

Which cities are supported at launch?

Accepted Answer

Lagos at launch, with Abuja and Port Harcourt rolling out shortly after.

Question 6

Does NearPlug handle payment?

Accepted Answer

Not yet. Buyers pay vendors directly on pickup or delivery. Always inspect goods before paying.

Question 7

How do I report a problem?

Accepted Answer

You can report any user or listing in the app. Our admin team reviews reports within 24 hours.

Question 8

How do I delete my account?

Accepted Answer

Open the app, tap Profile → Settings → Delete account. Or email privacy@nearplug.app and we’ll handle it within 30 days.